Citizens Advice – Bills during the pandemic

My income has dropped due to coronavirus and I am struggling to keep up with all my bills. I rent my house from a private landlord and pay all the usual bills – electricity, water, and Council Tax. How best can I juggle them, and is there any help I can get from the government?

If your income is reduced because of coronavirus, you should check whether you’re entitled to sick pay or to claim benefits. You can check your eligibility for both sick pay and benefits on the Citizens Advice website at www.citizensadvice.org.uk If you’re already on existing benefits, these might also increase.

If you’re struggling to pay rent, talk to your landlord straight away. You should explain the situation and could ask for more time to pay, a temporary reduction in rent, or ask to catch up any missed payments by instalments. If you contact your nearest Citizens Advice an adviser can help you explain things to your landlord. If you can’t come to an agreement with your landlord, it’s a good idea to pay what you can afford and keep a record of what you offered.

The government passed an emergency law which means landlords must give you three months’ notice to end certain tenancy types from 26 March. The court service has suspended all possession action for 90 days from 27 March. This means that even if you have been served a notice for eviction it is unlikely it can be enforced during this time. You can find out more about what to do if you’re being evicted for rent arrears on the Citizens Advice website at www.citizensadvice.org.uk

If you already claim Housing Benefit, you should tell the council your income has reduced. If you don’t claim it already, you might be entitled to help with housing costs from the government.

When it comes to your utilities, you should contact the provider as soon as possible. Depending on the type of bill, they may be able to arrange a payment plan, or have schemes in place for people in financial hardship. You should also talk to your local council, as your income has changed you might be entitled to a council tax reduction.

If you’re struggling to pay multiple bills, it’s important to sort out what’s known as ‘priority bills’ like energy bills or council tax over credit card bills. This is because the immediate consequences of not paying these things are much more serious. The Citizens Advice website www.citizensadvice.org.uk can help you with this.

*Please note we are no longer seeing clients face to face until further notice*

If you need help or information about a problem, you can telephone Sudbury & District Citizens Advice on 01787 321400 (answerphone) leave a message and someone will call you back. Alternatively, telephone Suffolk Adviceline on 0300 330 1151 from Monday to Thursday between 10am and 3pm or the national Adviceline on 03444 111 444 from Monday to Friday between 9am and 5pm.

You can also contact us via email at advice@sudburycab.org.uk or have a look at our website www.sudburycab.org.uk for further information.

Contact: Elaine Gorman
Email: elaine.gorman@sudburycab.org.uk
Sudbury & District Citizens Advice
Keyse House
Acton Lane
Sudbury
Suffolk
CO10 1QN